Privacy Policy
At PARAMOUNT PLUMBING SERVICES LLC, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect the information gathered through our online platform and during the provision of our plumbing services. By accessing or using our services, you agree to the terms of this Privacy Policy.
Information We Collect
We collect information to provide and improve our services to you. The types of information we collect include:
- Information You Provide to Us:
- Personal Identifiers: Your name, mailing address, email address, phone number, and other similar contact data when you request a service, inquire about our offerings, or schedule an appointment.
- Service Information: Details about your plumbing issues, service requests, property type (residential, commercial, remodeling), and preferences relevant to the services we provide.
- Payment Information: If you make a payment for our services, we may collect billing information, such as your credit card details or other financial information. This information is processed securely by our third-party payment processors, and we do not store sensitive payment card data on our servers.
- Communication Data: Information you provide when you communicate with us through forms, email, or telephone, including feedback, survey responses, and customer support inquiries.
- Information We Collect Automatically:
- Usage Data: When you visit our site, we may automatically collect certain information about your device and how you interact with our online platform, including your IP address, browser type, operating system, referring URLs, pages viewed, and the dates and times of your visits.
- Cookies and Tracking Technologies: We use cookies and similar tracking technologies to enhance your experience on our site, analyze trends, administer the website, track users’ movements around the website, and gather demographic information about our user base as a whole. You can control the use of cookies at the individual browser level.
How We Use Your Information
We use the information we collect for various purposes, including:
- Providing Services: To schedule, perform, and manage plumbing services, including general repairs, drain cleaning, re-piping, slab leak detection, hydro jetting, trenchless solutions, fixture installations, water filtration, well pump services, tank and tankless water heater installations, boiler services, outdoor kitchen setups, gas fire pit installations, gas piping services, and gas leak detection.
- Communication: To respond to your inquiries, send you service updates, appointment reminders, invoices, and other transactional communications.
- Processing Payments: To process payments for services rendered.
- Customer Support: To provide customer support and address any issues or concerns you may have.
- Improving Our Services: To understand how our services are used, diagnose technical problems, and improve the quality and range of our offerings.
- Marketing and Promotions: To send you promotional materials, special offers, or information about new services that may be of interest to you, where permitted by law and with your consent.
- Compliance and Security: To comply with legal obligations, enforce our terms and conditions, and protect the security and integrity of our online platform and services.
How We Share Your Information
We do not sell your personal information. We may share your information in the following circumstances:
- Service Providers: We may share your information with third-party vendors, consultants, and other service providers who perform services on our behalf, such as payment processing, website hosting, analytics, marketing assistance, and customer service. These service providers are obligated to protect your information and use it only for the purposes for which it was disclosed.
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
- Protection of Rights: We may disclose your information to protect the rights, property, or safety of PARAMOUNT PLUMBING SERVICES LLC, our customers, or others.
- Business Transfers: In the event of a merger, acquisition, restructuring, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
- With Your Consent: We may share your information with third parties when we have your explicit consent to do so.
Data Security
We implement reasonable security measures to protect your personal information from unauthorized access, use, alteration, and disclosure. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
Your Data Protection Rights
Depending on your location and applicable data protection laws, you may have the following rights regarding your personal information:
- Right to Access: You have the right to request access to the personal information we hold about you.
- Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
- Right to Erasure (Right to Be Forgotten): You have the right to request the deletion of your personal information under certain circumstances.
- Right to Restrict Processing: You have the right to request that we restrict the processing of your personal information under certain conditions.
- Right to Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit that data to another controller.
- Right to Object: You have the right to object to the processing of your personal information in certain situations, particularly regarding direct marketing.
- Right to Withdraw Consent: If we are processing your personal information based on your consent, you have the right to withdraw that consent at any time.
- Right to Lodge a Complaint: You have the right to lodge a complaint with a supervisory authority if you believe our processing of your personal information violates applicable law.
To exercise any of these rights, please contact us using the information provided below.
Cookies and Tracking Technologies
As mentioned, our online platform uses cookies and similar tracking technologies to improve functionality, analyze usage, and personalize your experience. You can typically manage your cookie preferences through your browser settings, which allows you to refuse some or all cookies, or to alert you when cookies are being sent.
Third-Party Links
Our online platform may contain links to third-party websites or services that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policies of any third-party sites you visit.
Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children without parental consent. If we become aware that we have collected personal information from a child without verification of parental consent, we will take steps to remove that information from our servers.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new Privacy Policy on this page and updating the "last updated" date within the document. We encourage you to review this Privacy Policy periodically for any changes.
Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
PARAMOUNT PLUMBING SERVICES LLC
20911 Johnson St #130
Pembroke Pines, FL 33029